Communication structure analysis (CSA)

The 'CSA' - method has been developed in the late 80s at the Technical University of Berlin under the name of communication structure analysis (CSA) by Prof. H. Krallmann and his staff. The CSA is a seven stage, science-based analysis method, in which the factor of information production, takes a central role. In particular, the focus is on the analysis of information processing from the perspective of the organization and its flow of information. Thus, the accurate recording and design of objects (business functions) becomes an important issue. From the definition of central objects (eg, task, function-makers and information), the resulting corporate model is the main goal. Resources are assigned to tasks, methods and material resources. This allows for example the classification of tasks and the creation of job profiles

The business model uses much of the views of organizational charts, process models, functional models and information models

  • Organizational and process models represent the organizational and operational structure: The organizational charts are the functionaries assigned tasks from the functional model as their job description, in the process model, the allocation of processing times, probabilities, dependencies, and the used equipment is made explicit
  • The function and information models are used, however to process the hierarchical structure of tasks and information.